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Shipment

When can I expect my order?

When you place the order, you can choose the approximate shipment date. We cannot assure you this date, as we depend a lot on nature and circumstances, such as rain which delays the harvest and plann…

Updated 1 year ago

Can I send to different addresses?

Yes, there is no problem. Each time you place an order, you can choose a shipment address. It could be yours or of a friend or family member, or even a colleague or your boss, whoever you would like…

Updated 1 year ago

How do I trace my order?

Once your order leaves our plantation, it becomes the responsibility of the shipment company to manage its delivery. Depending on the destination country we collaborate with shipment companies that h…

Updated 1 year ago

My order has not been delivered or is damaged

We believe there is a solution for everything and if there is a product missing or anything arrived in bad conditions, we will resolve it. Two pieces of advice for you: If you notice that your packag…

Updated 1 year ago

Why do I see another return address on the label of the shipment company?

All of our oranges come from our plantation in Bétera. They are scanned for the first time in a logistics center of the shipment partner in the destination country. If, for any reason, the addressee…

Updated 11 months ago

Oranges in no man’s land: A story about a problem and its solution

It seemed as if last Friday was going to be a normal day. By “normal” we mean a Friday with the typical tasks we face in the middle of the orange season: the harvest, preparation of the orders, their…

Updated 6 months ago