My order has not been delivered or is damaged

We believe there is a solution for everything and if there is a product missing or anything arrived in bad conditions, we will resolve it. Two pieces of advice for you:

  1. If you notice that your package has been manipulated during transport and has suffered damages, please send us a photo, the way you have received it, without opening it. Moreover, it is very important to report this to the shipment company when signing the receipt of delivery and to directly file a complaint with DHL, DPD, MRW via their service hotline.
  2. If you find any product missing, please make sure to check the bottom of the box. From time to time you can find it there hidden below other things.

In any case, you can always contact us. Please do so here and we will do everything possible to find a solution.

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