My login-data is not recognized


If during the process of restoring your password, you receive a message telling you that your email address is not registered, please try the following options:

  1. Make sure there are no spaces and that everything is spelled correctly.
  2. Try to enter your login data using another browser or even another device. We also recommend to delete the cache and cookies from your browser.
  3. Register again. Is it possible you have never registered with this email address?
  4. If none of the above work, please contact us.

For security reasons we will not be able to restore the password of your user account, if:

  • The email address from which you contact us is not linked to the account.
  • You do not know the associated email address and/or phone number.
  • You do not have access to the associated email address and/or phone number. In this case you need to regain access to your email account with the help of your email provider.