Questions and answers | Naranjas del Carmen

Our citrus fruits

At the end of November...clementines. One year they are early, and the next they are delayed. Starting from the midst of November each team member tries 5 or 6 mandarins per day to make one of the mo…

Shipping material and packaging

At Naranjas del Carmen we live and work the way we think. Nearly every day someone of the team thinks of a way to improve something. The ideas for improvement do not just come from our team, but also…

Oranges in no man’s land: A story about a problem and its solution

It seemed as if last Friday was going to be a normal day. By “normal” we mean a Friday with the typical tasks we face in the middle of the orange season: the harvest, preparation of the orders, their…

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My account

We want you to feel at home. Get comfortable: Here we explain to you how you can access your account, reset your password and manage your orders. These are basic tasks, but they always come in handy when you are stuck. We are aware that your patience has its limits.

3 articles

Crowdfarming with orange trees

There are many things you can do with your tree. Here we will explain you only a couple of them, such as: How to download your adoption certificate, give a orange tree as a gift, change the name of your tree or when the harvest season will begin and you can start placing your order. Basically, all you need to know to become a Crowdfarming expert.

12 articles

Crowdfarming with bees

Without bees none of this would be possible. If you have adopted a beehive or would like to get one, you can get all of the necessary information here. We are passionate farmers and beekeepers. It’s a fascinating world that we learn to appreciate more with every day.

5 articles

My orders

This is the right place, in case you are thinking: “Well. This is all well and good, but show me the practical stuff: Teach me to place an order, how to pay, including how to add products to an order that I already placed.” We know that adding more products “a posteriori” can be very useful.

5 articles

Shipment

Let’s be clear: The product might be very good and the history very beautiful, but if the shipment fails, all of the previous things are of no use. We cannot assure you that there will not be any incidents, but YES, we promise that when anything happens to your order during transport, we will find a solution. No doing things halfway.

6 articles

Our garden

The crux of the matter. Our garden is the biggest source of happiness but also one of worries. It’s what we live off and where we eat. Apart from orange, mandarin, lemon and grapefruit trees there is a donkey, 6 dogs, cats, rabbits and insects. And by the way, we are also there!